Disgust In Holguin With Broken Induction Cookers

Disgust In Holguin With Broken Induction Cookers / 14ymedio, Fernando
Donate Ochoa
Posted on December 4, 2015

14ymedio, Fernando Donate Ochoa, Holguin, 4 December 2015 – Nearly and
month and a half after the start of sales of induction cookers in
Holguin, the poor quality of the product, which costs 500 Cuban pesos,
has disgusted many buyers. The model sold includes a cooker, a pot, a
jug, a pan with lid and a coffeemaker.

"The model we are selling is not good because the customers come to the
repair shop daily with broken cookers; some of them haven't worked since
the day they were bought," explained Mireya Almaguer Martinez to
14ymedio. Almaguer is a receptionist at the repair shop located on
Aguilera Street at the corner of Martires, which is the one designated
for post-sales service in the city of Holguin.

"When the cooker is beyond repair, the mechanic writes it up," says
Almaguer, and with this document, signed by the repair shop director,
the customer returns the defective unit to the store where they got it
and gets their money back.

The most common failure is a delay in heating up, which the technical
repair shop blames on imperfections in the transistors and resistors.
The coffeemakers commonly present structural problems, such deformed
bases that prevent stability on the cooker.

The products are covered by a 90 day warranty but the repair shop has no
way to replace defective parts.

However, Xiomara Ordoñez Rodriguez, National Director of Technical
Services of the Ministry of Domestic Trade, told the official newspaper
Granma that the repair shops had the necessary availability of spare
parts in their warehouses to repair the broken cookers.

One of those affected is Ramon, a customer visiting for the second time
with his broken cooker. "The first time I came was the day I bought it.
When I got home, I connected it and it began to emit a continuous sound,
and now I'm bringing it in because it does not heat up," he lamented.

In the province, the sale of induction cookers started on 19 October.
The number allocated to the territory was 27,800, an insufficient number
for a province of more than one million people, causing long lines to
the point that places in line were being sold for 50 Cuban pesos.

Omer González Velázquez, Commercial Director of the Commercial Business
Group, announced that the sale of 27,000 more cookers in the province is
scheduled for next year.

Source: Disgust In Holguin With Broken Induction Cookers / 14ymedio,
Fernando Donate Ochoa | Translating Cuba -
http://translatingcuba.com/disgust-in-holguin-with-broken-induction-cookers-14ymedio-fernando-donate-ochoa/