Sunwing investigating delay on trip to Cuba

Sunwing investigating delay on trip to Cuba

BRENT JANG

00:00 EDT Friday, March 28, 2008

Tour operator Sunwing Travel Group, which said yesterday that it kept
passengers aboard a plane for about seven hours in Toronto earlier this
month, has launched an investigation into the long delay. Sunwing chief
operating officer Stephen Hunter said he encourages any of the 187
passengers to lodge a complaint if they have one, and Sunwing will
assess each case individually. One passenger, Steve Michelis, said the
charter flight was slated to leave late afternoon on March 8 for
Varadero, Cuba, but didn't depart until the next morning. Mr. Michelis
and Mr. Hunter said they have reached a tentative settlement, which
mostly takes into account hotel problems in Cuba, affecting the Michelis
family. Sunwing, privately owned by Toronto's Hunter family, is
committed to customer service, Mr. Hunter said.

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